Sridevi Sivakami 1 FUNCTIONS OF HOUSEKEEPING DEPARTMENT AND INTER RELATIONSHIP WITH OTHER DEPARTMENTS 1. Principles of cleaning, hygiene and safety factors in cleaning, C. Frequency of cleaning daily, periodic, special, D. Design features that simplify cleaning, G. Use of Eco-friendly products in Housekeeping, 05 COMPOSITION, CARE AND CLEANING OF DIFFERENT SURFACES, 07 USE OF COMPUTERS IN HOUSEKEEPING DEPARTMENT. Interdepartmental interactions occur between members of different departments, such as a conversation between a programmer and a marketing manager. Managing Entrepreneurship, SME Properties, Hierarchy in small, medium, large and chain hotels, Identifying Housekeeping Responsibilities. Information to kitchen about the expectation of guest … interdepartmental venture is a 1new model of public service agency . Interdepartmental Collaboration success at . Front office as the communication liaison in providing guest services and correlated with other departments. INTERDEPARTMENTAL RELATIONSHIP:-No individual department in any hotel can work in isolation .Within the room division ,housekeeping coordinates with the front office and maintenance . It is important to use the right communication channel to optimize the information-sharing process. In our another article, Coordination Between Front Office with Other Departments in Hotel, we have shown how to establish good coordination between front office and other departments. Effective interdepartmental communication helps the organization to be more productive and avoid confusion. No individual department in any hotel can work in isolation. Scanty baggage guests should be informed to the housekeeping so that they can be tracked. In case of any theft or law and order situation the front office manager or the shift duty manager works together with security officer to maintain the formalities for the incidents or whatsoever. Types General offices. Then with guest’s consent the receptionist will issue a room change … Interdepartmental relationship 1. COORDINATION WITH FRONT OFFICE :-Rooms are of chief concern to the front office and housekeeping departments .It is important for departments to exchange information on room status .The front office … thank you for your help , this is very important for us hospitality students. Front office communications In addition to memorandums, face-to-face conversations, and electronic communication, successful front-office communication includes log books, information directories, mail and telephone procedures and interdepartmental exchange of information. These lines are based on the direction each department has been given to provide hospitality in the form of clean rooms, properly operating equipment, safe environment, well - … Personality Traits of housekeeping Management Personnel. Figure shows the various departments in a hotel that interact with the front office. Request for the guest’s last name and accommodation number. Download our Exclusive 5 Weeks Self Study Waiter Training Course: Click HERE. Giving Accommodation Key to the Guest . Since rooms are the major responsibility of housekeeping, it has a very important role to play. D. Duties and Responsibilities of Housekeeping staff, A. No department in a hotel is independent of another. It sets the stage for a pleasant or an unpleasant visit. Co-ordination 3. In order to employees to be more productive, they need to be able to communicate and collaborate easily. Rooms are the largest selling items in hotels and the largest contributor to the profits of the hotel. Thus housekeeping works in a very close relationship with the front office. (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. A. For example, your research department needs to be on the same page as the marketing group, and your business office has to be in sync with the IT department. Build strong interdepartmental communication with these strategies: Make sharing information a normal practice. The number of sets may vary according to the guest policy. The front office plays a major role in delivering hospitality to guests. Proper order of food through KOT, which should be neat and legible 2. Try offering ways to make it easier for them to exchange information, and make them understand the consequences of not communicating effectively. How you build relationships and interact with staff and managers from other groups greatly affects the cooperation you get from them when you need it. While going on round watch all the parts of the hotel, shift duty manager accompanied by security officer on duty. Front office department co-ordinates with security department all the time. That’s the only way we can improve. Interdepartmental coordination in management and the frontlines begins with good communication. The front office is at the center of this diagram to illustrate the many interdepartmental lines of communication that exist. The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. INTERDEPARTMENTAL COORDINATION. Physical barriers to communication, such as distance, can also make interdepartmental communication more difficult. The front office is a pivotal point in communication among in-house sales, delivery of service to the guest, and financial operations. If they aren’t aware, they may not have the staff or … Save my name, email, and website in this browser for the next time I comment. Even though many business owners make great efforts to smooth the exchange of information with customers, internal and interdepartmental communication still doesn’t flow as well as possible, according to a 2012 column by the business resource My Corporation. COORDINATION WITH FRONT OFFICE Information regarding room status VIP arrivals and special requests Updating guest history Planning, organising and handling of room inventory Special requests by guests Handling children, sick guests, physically challenged guests Permanent/ long stay guests DND and DL procedures Uniforms for staff Issue of keys Reports and records on daily basis … Role of the Front Office in Interdepartmental Communications. Duties and Responsibilities of Housekeeping staff, Principles of cleaning, hygiene and safety factors in cleaning, Frequency of cleaning daily, periodic, special, Use of Eco-friendly products in Housekeeping. 01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION,  Role of Housekeeping in Guest Satisfaction and Repeat Business, 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT, A. You have entered an incorrect email address! Through the study of relevant theories and empirical practices, literature reading and comparisons a theoretical model is created with scenario’s. The front office staff needs to manage at least two sets of the keys. Front office interacts with various departments since the guest inquire about reservation through the entire guest cycle up to the guest’s departure. Communication 2. The housekeeping department, is just one of the department in a hotel working towards the satisfaction of the guests, and each department is dependent on others for information and services if its work is to be accomplished effectively. These departments view the front office as a communication liaison in providing guest services. Guests, often in an unfamiliar setting and wanting to pro- ceed with their business or vacation plans, are eager to learn the who, what, when, where, and how of their new environment. It’s important for departments to regularly update one another on their projects and discuss interdependencies. Let us know if you liked the post. Same principle applies in individual department as well. Young Entrepreneur Council. A big department like Front office needs to deal with many parties. Today we will analyze interdepartmental coordination in front office department. Accommodation numbers are not written on the keys, which creates problems when the keys are misplaced within or around the premises. Role of the Front Office in Interdepartmental Communications The front office plays a pivotal role in delivering hospitality to guests. However due to unavoidable circumstances (or sometimes for different reasons) the front office department needs to change guest room to solve certain accommodation problem. Since rooms are the major responsibility of housekeeping, it has a very important role to play. Using three cases, the results of the level of task interdependence and the different coordination mechanisms in use are related to scenario’s of fit. 14 ways to improve interdepartmental communication . Without strong relationships, people are less willing to communicate with each other. If communication is breaking down, it's a result of relationship … The front office department plays an important role in a hotel, this was because the front office department is the main communication centre of the hotel with large amount of guests contact. To ensure smooth operation, there should be good coordination between each concerned parties. Thus housekeeping works in a very close relationship with the front office. Information and translations of interdepartmental relations in the most comprehensive dictionary definitions resource on the web. One way to improve interdepartmental … Information of availability of dishes. For example, if marketing is holding a new promotion, then shipping needs to be informed of the upcoming increase in volume. Effective management of interdepartmental communication can solve many common problems. The front desk typically keeps a log book, which enables the staff to be aware of important events and decisions … C. Personality Traits of housekeeping Management Personnel. All the above co-ordinations are needed in between reception, bellboy, page-boy, doorman and front office cashiers. If you […] Rooms are the largest selling items in hotels and the largest contributor to the profits of the hotel. Physical separation. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. It can also help employees to build trust and camaraderie with each other. Interdepartmental communication is not always easy, but there are ways to improve it. Hierarchy in small, medium, large and chain hotels, B. Identifying Housekeeping Responsibilities. It sets the stage for a pleasant or an unpleasant visit. Planning of menu card 4. Another type is when the communication is corporate, and the main leaders of a company in the form of a message, whether by … The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. What does interdepartmental relations mean? Good, Old-Fashioned, Proactive Relationship Building. If one department fails another department will never be sufficient to cover up. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. No department in a hotel is independent of another. Effective communication plays a large part in developing an assertive, respectful approach to working relationships. As you know, running a successful hotel business is all about making best use of all departments, its manpower. These are just few of the responsibilities of the front office manager. Learn how your comment data is processed. INTRODUCTION House keeping … Effective interdepartmental communications in a hotel is very important to ensure guest stay is satisfactory or their visit is a pleasant one. The oral communication is usually carried out by department leaders by telephone, video-conference and personal messages. Interdepartmental communication is crucial for every business success and growth. This site uses Akismet to reduce spam. 1. Types of Interdepartmental communication. And when interdepartmental relationships break down, particularly where one or both of the employees are leaders, that attitude can trickle down to the rest of their team and compromise the company’s interdepartmental cooperation. Co-operation 2. Meaning of interdepartmental relations. The three important things necessary for a balance between all the departments in a hotel and its smooth running are: 1. The term has more specific meanings in hotels, investment banking, and sports. Like joint ventures in the private sector, the interdepartmental venture is used to bring resources together to contribute to a specific activity relevant to two or more portfolio areas. Interdepartmental Communication. For effective and smooth functioning of any hotel inter-departmental coordination and cooperation is a vital element. The Association for Talent Development reports that one of the barriers to effective interdepartmental communications is strained relationships in organizations, which generally lead to a lack of trust. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc INTERDEPARTMENTAL CO-ORDINATION Co-ordination of Front office with other Departments Introduction: Like a player in a football match, the front office alone cannot perform the Hotel business .The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources … Inter Departmental Coordination in Front Office, Download our Exclusive 5 Weeks Self Study Waiter Training Course:Â, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, How to Handle Medical Emergencies in Hotel, Hotel Front Desk Agent Job Description – Ultimate Guide, Bellboy or Bellman-Duties & Responsibilities, How Concierge Provides Guest Check out Service, Repeat Guest Check in Procedure at a 5 Star Hotel, How to Handle Guests who Arrive Early and Wait for Room, How to Block and Allocate Hotel Rooms to Guests, Night Auditor in Hotel Industry – Ultimate Guide, Unexpected VIP Guest Check-in Procedures in Hotel. 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